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Job Description

About The Career Foundation: The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals have described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.

Some of the benefits and features available to our employees include: 

  • Competitive compensation
  • A comprehensive Health Benefits plan that includes massage therapy, naturopath services, travel coverage, and much more
  • A comprehensive Dental Insurance plan
  • An Employee & Family Assistance program
  • An RRSP Matching plan
  • A Wellness program

Role Description: As an integral part of the Head Office team, the Communications Officer is responsible for creating internal and external communications content for the organization, including developing marketing and promotional materials, creating social media content and responding to all social media inquiries, designing new website pages, writing staff and client newsletters, writing and editing funding proposals, and other functions in communications.  

  • Position type: Full-time position (37.5 hours per week)
  • Experience required: 3+ years
  • Number of positions: 1
  • Department: Head Office
  • Reporting to: Vice President, Strategic Development, Community and Corporate Relations
  • Location: This opportunity is a hybrid-remote position comprised primarily of work-from-home functions and some on-site work, as needed, from a base location at Lawrence Ave. and Allen Rd. in Toronto, ON. The remote work schedule is contingent on the successful candidate possessing an appropriate work-from-home space with high-speed internet connection. Company laptop provided. Please note: Full-time employees in their first year with The Career Foundation are normally provided with a term employment agreement until they have reached one year of service, at which time if all is going mutually well they are offered indefinite employment.
  • Start date: Immediately 

COVID-19 Vaccination Requirement: The Career Foundation is committed to the health and safety of its workforce. As of December 16, 2021, successful candidates for our internal employment opportunities must be fully vaccinated against COVID-19 and submit proof of same prior to receiving an official employment offer. Accommodations will be made where possible for qualifying medical or religious exemptions.

Responsibilities

Responsibilities include but are not limited to the following:

  • Develops marketing materials for all programs and departments, including, but not limited to, flyers, videos, and social media content; adheres to government funders’ communications guidelines regarding funding acknowledgements.
  • Creates, posts, and monitors social media content and inquires on Facebook, Twitter, Instagram, and LinkedIn; coordinates sponsored marketing campaigns on social media platforms and tracks results.
  • Records, edits, and uploads digital content to various channels, including, but not limited to, podcasts, recorded webinars, and informational videos.
  • Reviews and edits written materials utilized by the organization, including contributing to the creation of funding proposals to support the organization’s growth initiatives.
  • Takes lead role in maintaining the organization’s website, including writing and designing new web pages and ensuring consistent flow; writes detailed descriptions, captions, and alt text for images to improve search engine optimization (SEO) and to comply with AODA and WCAG 2.0 requirements for accessible images and multimedia.
  • Develops content for monthly newsletter for job seekers and employers and distributes e-blasts of same utilizing the organization’s mailing lists.
  • Develops content for monthly internal newsletter for personnel.
  • Updates and maintains on a monthly basis the organization’s CASL-compliant mailing lists of contacts that have opted-in or out of receiving the organization’s email communications.
  • Works in collaboration with the Vice President, Strategic Development, Community and Corporate Relations to plan, author, and design the organization’s annual report.
  • Sources images and video B-roll to include in communications materials.
  • Develops and maintains annual marketing budget for the organization; researches and takes the lead on innovative marketing strategies to adhere to budgetary obligations.
  • Updates monthly digital communications tracker to capture number of monthly web visitors, podcast listens, etc.
  • Creates and maintains the organization’s Media Kit and responds to media inquiries; coordinates interviews/prepares talking points on behalf of executives when required.
  • Creates press releases when required.
  • Attends important company events (e.g., milestone events and large-scale hiring events) to photograph and/or record video footage for use in marketing materials; creates signage and processes to ensure attendees are aware of and have agreed to be in recordings.
  • Monitors and maintains the organization’s Google pages and prepares proposed responses for all Google Reviews.
  • Collects and edits client success stories submitted by the organization’s department of Employment Specialists; maintains client waiver forms granting permission to share success stories for promotional purposes.
  • Provides expertise and guidance to assist management team with updating or streamlining day-to-day processes related to communications, such as creating consistent templates and procedures, hiring event planning, etc.
  • Supports with the preparation of important reports to funders by reviewing and editing prior to submission.
  • Identifies potential suppliers and/or works with existing vendors to obtain quotes and negotiates best rates for company’s marketing and communications purchases.
  • Supports with registrations for large-scale events and works in collaboration with management to organize staff schedules.
  • Works with contracted vendor, semi-annually, to update professional, on-hold greeting messages heard by callers.
  • Occasionally creates meeting agendas and ad hoc external announcements.
  • Coordinates special agency surveys as needed.
  • Maintains detailed knowledge of The Career Foundation’s core values, strategic priorities, policies, procedures, and goals to collaborate effectively and provide excellent service to various stakeholders.
  • Travels on an occasional basis to various office locations across the GTHA and surrounding areas.
  • Other assignments as needed.

Qualifications

  • University degree or college diploma relating to communications or journalism is highly preferred, or an equivalent combination of education and practical experience is required.
  • A minimum of 3 years of hands-on experience in a similar role that included designing various types of marketing collateral and writing and editing content. Note: Candidates will be asked to submit samples of their past work prior to reaching the interview stage.
  • Hands-on experience working with Hootsuite, Campaigner, and other communications software is required, in addition to experience with Google analytics and SEO strategies.
  • Highly developed writing and editing skills. Previous experience in a professional writing or editing role is highly desirable.
  • Exceptional attention-to-detail and ability to produce work with a high level of accuracy.
  • Outstanding organizational and time management skills relating to planning, record-keeping, and maintaining and executing an ongoing timetable of activities and deadlines.
  • Excellent verbal and written English communications skills and ability to clearly communicate information in written reports and during team meetings. Bilingualism considered an asset.
  • Demonstrated ability to plan a project from start to finish, including project design, researching, and budgeting.
  • Advanced proficiency in Microsoft Office Suite and Outlook 365 applications, including SharePoint, Teams, Forms, and Bookings.
  • Responsive and flexible to evolving responsibilities and able to take initiative, with ability to successfully switch gears quickly to respond to different priorities.
  • Exceptional customer service skills and ability to uphold the organization’s service standards, policies, and core values.
  • A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
  • High standards of ethics and confidentiality with proven ability to maintain sensitive information and exhibit tact, diplomacy, and good judgment. Experience with procedures and best practices to protect privacy and security of confidential information is preferred.
  • Ability to work very independently and develop strong working relationships with various teams and stakeholders.
  • Willingness and flexibility to occasionally work outside of normal business hours during peak periods as needed.
  • Must be fully vaccinated (two doses) against COVID-19. The successful candidate will be required to submit official documentation to confirm vaccination status prior to job offer.

Application Form

To apply for this position, please complete the application form below. We suggest using the latest version of Google Chrome or Microsoft Edge to complete the form, in order to ensure that your application is submitted correctly. 

*Should you experience any technical difficulties while submitting your application, please submit your résumé to jobs@careerfoundation.org, along with a Word document that addresses all of the questions in the application form.

About The Career Foundation

The Career Foundation offers a wide range of career and job-related programs. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. For more information please visit our website at www.CareerFoundation.com.

The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation.  The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

We are a professional, result-driven organization that has been described by our employees as caring, compassionate, innovative, and team-oriented.

We also offer:

  • Competitive compensation
  • A comprehensive health benefits plan that includes massage therapy, naturopath services, and travel coverage
  • An Employee & Family Assistance Program
  • An RRSP matching plan
  • A wellness program
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