Career Opportunity: Program Coordinator – Completing the Circle (CTC)
Position type: Full-time contract for 35 to 40 weeks
Number of positions: 1
Reporting to: Manager, Completing the Circle
Years’ Experience: 4+ years
Start date: Immediately
Program Description: The Career Foundation’s Completing the Circle is a youth employment and skills development project funded by Canada’s Youth Employment and Skills Strategy (YESS). Completing the Circle fosters the development of, and provides individualized support to, youth with multiple barriers to employment. Our team of Career Development experts provides links to employment opportunities for motivated youth job seekers and workers. Through the program, youth participants are empowered to find employment, equipped with tools, supports, new skills, and confidence to start and maintain work. Program participants take their first steps towards meaningful careers now and into the future. Our focus is on quality work opportunities for youth, employment maintenance and career advancement, professional development and training, and enhanced supports that are flexible and adaptable to the needs of youth.
Responsibilities include, but are not limited, to:
- Coordinates and supervises the day-to-day operations of the program, including client service, staff supervision, and partner relations.
- Supervises and motivates staff in reaching program targets and service expectations.
- Organizes and leads staff training, case conferencing, and daily staff meetings.
- Collects and monitors staff job search activity reports (e.g., resumes sent, interviews attended, companies contacted, etc.).
- Regularly monitors team and individual performance against program targets to ensure the achievement of the expected results for the project.
- Communicates with Director of Programs regarding staff performance and program status in relation to funder’s contract requirements and needs of the program.
- Communicates regularly with funder to provide updates, clarify project details, and gain approvals.
- Schedules office activities to ensure staff coverage and uninterrupted service to clients.
- Identifies strategic partnerships with community services to ensure a diverse pool of applicants for the program, with a focus on priority groups, as identified by the funder, such as: Aboriginal youth, youth with disabilities, and youth who identify as visible minorities.
- Follows and enforces program and organization’s internal standards and policies and procedures.
- Monitors office budget, oversees staff expenses, and ensures contractual budget practices and operations are followed.
- Attends manager and community partner meetings, and shares information with the organization.
- Attends to customer feedback and resolves issues if they arise.
- Case manages and maintains documentation of participant files, records of service, and participant progress reports on internal and external databases.
- Collects and maintains statistical information on client needs and program activities.
- Authors and edits reports and e-mails to funder as required.
- Cultivates a positive and collaborative working environment for the team.
- Other duties as required.
- Researches, develops, and creates materials for the delivery of workshops.
- Supports the facilitation of pre-employment sessions along with the Employment Advisor, designed to foster independent job search skills in multi-barriered youth.
- Leads group work through in-person and online activities.
- Manages conflicts or disruptions during workshops in a proactive and professional manner.
- Fosters respect, leadership, confidence, and other life skills.
Job Search Support:
- Works individually with high risk youth participants in developing skills related to creating effective self-marketing materials (e.g., resumes, cover letters, letters of introduction, follow-up correspondence, calling cards, etc.).
- Coaches youth on interview preparation and self-presentation.
- Discusses life skills with youth in a diplomatic and tactful manner.
- Assists youth with their job search and contacting employers to broker interviews.
- Provides youth with referral information for other services in the community.
- Maintains record of client job search activities and other supports provided.
Qualifications/ Skills Required:
- University degree in human services or related field, or equivalent practical work experience.
- A minimum of 4 years of proven, hands-on experience in direct staff management and program supervision, and previous experience in employment/career counselling, facilitation, and administration.
- Flexible and adaptable to work effectively with a diverse population of youth with significant barriers to employment.
- Experience facilitating online workshops with a high level of youth participant engagement and completion.
- Knowledge of online facilitation techniques and tools (e.g., Zoom).
- Experience working with employers remotely and on-site to facilitate youth employment.
- Strong knowledge of community and services provided outside of employment.
- Excellent verbal and written English communication skills; a second language would be considered an asset.
- Outstanding report and proposal writing experience.
- Knowledge of current labour market trends, the impact of COVID-19 on the labour market, job search techniques, and employment research methods.
- Previous experience working with government funded budgets an asset.
- Equipped to work from home with adequate internet capabilities and able to work from various office locations as needed.
- Willingness and flexibility to occasionally work outside of normal business hours, including evenings and weekends, during peak periods.
To apply for this position, please complete the application form below. We suggest using the latest version of Google Chrome or Microsoft Edge to complete the form, in order to ensure that your application is submitted correctly.
*Should you experience any technical difficulties while submitting your application, please submit your résumé to email@example.com, along with a Word document that addresses all of the questions in the application form.
About The Career Foundation
The Career Foundation offers a wide range of career and job-related programs. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. For more information please visit our website at www.CareerFoundation.com.
The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.
We are a professional, result-driven organization that has been described by our employees as caring, compassionate, innovative, and team-oriented.
We also offer:
- Competitive compensation
- A comprehensive health benefits plan that includes massage therapy, naturopath services, and travel coverage
- An Employee & Family Assistance Program
- An RRSP matching plan
- A wellness program