Career Opportunity: Program Coordinator (Youth General Carpenter Pre-Apprenticeship Program)
- Position Type: Full-time contract until February 2022, with good possibility of extension. The Career Foundation may consider exceptionally qualified candidates who would prefer a part-time position only.
- Reporting to: Trades & Apprenticeship Manager
- Location(s): Base office location and most travel in Hamilton, Ontario, with some additional travel required throughout the GTHA. Potential for a portion of job functions to also be performed remotely from home, contingent on the successful candidate having appropriate work-from-home space.
- Start date: Immediately
Description: The Career Foundation’s General Carpenter Pre-Apprenticeship program provides youth participants with General Carpenter Level 1 Apprenticeship training at the Stoney Creek Campus of Mohawk College, along with secondary trade exposure in Drywall, Acoustics and Lathing Application. In addition, our team directly provides pre-employment and job maintenance training to assist participants to develop skills for securing and retaining sustainable employment.
The Program Coordinator is a vital part of the project team and is required to utilize exceptional rapport-building skills to support youth with barriers to employment. The Program Coordinator will work closely with a core group of up to 20 youth and act as their teacher, placement coordinator, and counsellor. It is an essential function of the Program Coordinator’s position to ensure that the youth participants receive the support and assistance needed to complete all program components and achieve their goals. Additionally, the Program Coordinator will develop strong connections and relationships with industry employers, keeping them updated and assisting them with their hiring needs. It is expected that by the end of the program, youth participants will be “apprenticeship bound,” working with employers in and outside of the GTHA and well on their way to successful careers in this in-demand field.
Responsibilities include, but are not limited, to the following:
Program Coordination & Administration:
- Assumes responsibility for the day-to-day operations of the program, including participant recruitment and selection, program administration, pre-employment workshops, technical training, job placements, and employment services, including post-employment support.
- Oversees program activities to ensure program timelines are met, contractual milestones are on track, and uninterrupted service is provided to clients.
- Records and updates service activities provided to clients in a timely manner, including maintaining documentation of participant files and progress reports.
- Assembles and maintains files according to The Career Foundation’s standards.
- Follows and enforces The Career Foundation’s internal policies and procedures.
- Collects and monitors program data.
- Collects and maintains statistical information on participants’ needs and program activities.
- Communicates with the Trades & Apprenticeship Manager regarding staff performance, partnership relations, program status, and target milestones in relation to funder requirements and needs of the program.
- Authors and edits reports to the project funder on a monthly, quarterly, yearly basis.
- Coordinates and hosts program events, such as a hiring fairs, participant graduations, and site visits from the program funder.
- Participates in industry events, such as conferences and other special events, and travels overnight when needed.
- Other duties as assigned.
Partner Relations & Staff Management:
- Assumes coordination and supervision of the program, including staff supervision and program participant oversight; oversees relationships with partners and trainers, and ensures they meet contractual obligations to the program.
- Motivates partners, trainers, and staff to reach targets and service expectations.
- Negotiates and mediates issues between partners, students and/or trainers as needed.
- Provides program updates to partners and staff.
- Coordinates and participates in weekly/monthly/bi-monthly partnership meetings and trainer meetings as needed.
- Coordinates and oversees the Advisory Committee, including setting meeting times, hosting meetings, and taking minutes.
- Leads staff training, case conferences, and staff meetings.
- Receives feedback from the public, partners, trainers, and participants and resolves complaints if they arise.
- Cultivates a positive and collaborative working environment.
- Other duties as assigned.
- Monitors program budget to ensure adherence to accounting practices and program funder’s budget stipulations.
- Collects, processes, and submits invoices, expenses, and receipts.
- Ensures program stays on budget and funds are disbursed appropriately throughout fiscal quarters.
- Initiates immediate communication with the Trades & Apprenticeship Manager if spending is not on-track at the program at any given time and details steps to be taken to remedy the situation.
- Resolves unexpected expenses in the budget by making necessary category adjustments for spending and ensures slippage does not accumulate.
- Maintains budget tracker to track current and up-to-date budget calculations.
- Reviews and reconciles expenditures with the Finance dept. on a monthly basis.
Program Promotion & Participant Recruitment:
- Coordinates the recruitment of eligible and suitable participants.
- Oversees and monitors the program outreach and marketing process, including working in collaboration with the Communications team to plan initiatives such as social media campaigns.
- Monitors and tracks the participant application process.
- Conducts numerous community information sessions.
- Answers program inquiries and screens applications.
- Coordinates and conducts participant interviews with the Trades & Apprenticeship Manager and partner representative.
- Contacts participant candidates to extend offers or communicate regrets, and offers referral supports to those not selected for the program.
- Liaises with community partners regarding client referrals and client progress as needed
- Conducts intake sessions with potential candidates for the program.
- Creates and adapts pre-employment curriculum as needed.
- Edits and prints curriculum workbook and other resources.
- Oversees the facilitation of pre-employment workshops, including soliciting and arranging industry guest speakers, hiring third-party trainers, and booking workshop space.
- Facilitates workshops and program information sessions as needed.
- Manages scheduling conflicts or participant disruptions during workshops in a proactive and professional manner.
Job Development & Placement:
- Works with participants one-on-one to develop their skills related to effective self-marketing (e.g., résumés, cover letters, letters of introduction, follow-up correspondence, calling cards, etc.).
- Places participants into jobs with employers and manages written training agreements.
- Conducts a minimum of 1 site visit with employers for the duration of each placement.
- Coaches participants on interview preparation and self-presentation.
- Discusses life skills in a diplomatic and tactful manner.
- Mediates conflicts between employers and participants as needed.
- Contacts employers to arrange interviews and job offers.
- Conducts outreach and marketing to employers to secure their commitment to hire participants.
- Provides one-on-one support and/or group counselling to participants on employment-related topics, such as job search, employer research, marketing skills, conflict resolution, career advancement, accepting feedback, etc.
- Identifies barriers to employment and provides participants with suitable referrals as needed.
- Assists participants in the exploration of employment requirements, industry accreditation, and further education/training opportunities.
- Provides industry-specific orientation to the workplace and employer expectations on-the-job.
- Supports participants in planning and conducting job search.
- Assesses participants’ employment goals and determines next steps.
- Develops a resource pool of mentors/coaches along with the creation of mentorship plans.
- Monitors mentor/coach relationships and their impact on participant success.
- Facilitates adjustment as required.
Qualifications / Skills Required:
- Post-secondary degree is preferred, or an equivalent combination of education and experience.
- A minimum of 2 years’ experience in direct program coordination/administration, staff supervision, and job counselling/coaching is required.
- Direct knowledge of and interest in the trades is required. Personal experience working in the skilled trades, especially carpentry, considered an asset.
- Preference will be given to candidates who possess the above qualifications in addition to direct, hands-on experience working effectively with barriered youth from diverse backgrounds, and preferably experience with placing youth into employment. The ideal candidate will be described as an individual who seems to have a natural ability to connect and develop rapport with youth.
- A high degree of patience and flexibility.
- Experience working with budgets as well as direct familiarity with programs funded by the provincial government considered an asset.
- Knowledge of current labour market trends, job search techniques, and employment research methods preferred.
- Must be results-driven in nature and capable of achieving program goals.
- A professional and courteous approach to client service with a high level of respect for the diversity of the people served, including job seekers with barriers to employment.
- Experience working with and maintaining relationships with employers and partners an asset.
- Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), as well as Zoom, and Outlook 365 applications, including Teams, SharePoint, Forms, and Bookings.
- Exceptional customer service skills and ability to uphold the organization’s service standards, policies, and core values.
- Outstanding organizational skills, time management, and ability to multi-task in order to meet deadlines and achieve program targets and objectives.
- Excellent verbal and written communication skills with ability to clearly communicate information verbally and in writing, when participating in meetings and writing reports.
- Punctual, self-motivated and self-directed.
- Willingness to step-in to assist team members as needed to help ensure program goals are met.
- Ability to maintain sensitive information, exhibit tact, diplomacy and good judgment, with high standards of professionalism, ethics and confidentiality.
- Capable of working under pressure with frequent interruptions.
- Able to work independently and build strong working team relationships.
- Must possess a valid G driver’s licence and reliable vehicle and must be willing and able to travel between locations across the GTHA on a regular basis.
- Equipped to work remotely, with reliable internet connection and professional work-at-home space, to conduct some functions from home.
- Flexibility to work outside of normal business hours when needed, including evenings and weekends.
To apply for this position, please complete the application form below. We suggest using the latest version of Google Chrome or Microsoft Edge to complete the form, in order to ensure that your application is submitted correctly.
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About The Career Foundation
The Career Foundation offers a wide range of career and job-related programs. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. For more information please visit our website at www.CareerFoundation.com.
The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.
We are a professional, result-driven organization that has been described by our employees as caring, compassionate, innovative, and team-oriented.
We also offer:
- Competitive compensation
- A comprehensive health benefits plan that includes massage therapy, naturopath services, and travel coverage
- An Employee & Family Assistance Program
- An RRSP matching plan
- A wellness program