Career Opportunity: Senior Employment Specialist
About The Career Foundation: The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals have described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.
Some of the benefits and features available to our employees include:
- Competitive compensation
- A comprehensive Health Benefits plan that includes massage therapy, naturopath services, travel coverage, and much more
- A comprehensive Dental Insurance plan
- An Employee & Family Assistance program
- An RRSP Matching plan
- A Wellness program
Program & Role Description: Conveniently located in Etobicoke, North York, Downtown Toronto, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, and much more. Our Employment Centres also offer a range of services to employers, including job matching, hiring fairs, retention advice, and other services.
The Senior Employment Specialists are an important part of the team, responsible for providing hands-on, solution-based employment counselling services for a caseload of clients and serving as a resource in a senior capacity to fellow team members on various areas of service delivery.
- Position Type: Full-time
- Experience: 3+ years
- Number of Positions: 2 (1 x Weston Rd. & Lawrence Ave. West / 1 x Lawrence Ave. West & Allen Rd.)
- Reporting to: Manager, Employment and Training Services
- Location: Must be able to work from assigned base office location (either Lawrence & Allen Road or Lawrence & Weston Road in Toronto) and be equipped with an appropriate home office space and reliable, high-speed internet connection to potentially perform some job functions remotely from home on a hybrid-remote schedule, as determined by management.
- Start date: Immediately
COVID-19 Vaccination Requirement: The Career Foundation is committed to the health and safety of its workforce. As of December 16, 2021, successful candidates for our internal employment opportunities must be fully vaccinated against COVID-19 and submit proof of same prior to receiving an official employment offer. Accommodations will be made where possible for qualifying medical or religious exemptions
Responsibilities include but are not limited to:
Employment Specialist responsibilities:
- Manages a caseload of hundreds of clients annually, ensuring that written documentation and statistics for each file are completed on time and consistently up-to-date.
- Conducts personal interviews to establish eligibility and needs of clients, establishing a professional and supportive “first contact” relationship.
- Develops an action plan for each client using the results of their in-depth individual needs assessment.
- Provides solution-based counselling in the areas of job search, job placement, career decision making, job maintenance, or other identified employment needs.
- Actively conducts job search activities with clients, including researching employers, cold calling employers, completing online applications, and other activities.
- Assesses wrap-around resources and guides each client to build a support network to help address personal and environmental issues that affect their abilities to conduct job search effectively.
- Determines client eligibility for potential financial supports available to them and administers the individual supports, ensuring proper documentation is included on file to support expenditures.
- Provides crisis intervention support services and/or initiates referrals for clients as needed to further support their ability to accomplish action plans.
- Provides effective employment readiness information in group-based and individual sessions (e.g., internet job search, interview preparation, informational interviews, employment research methods, employer contacts, job postings/leads, cold calling, relevant legislations, customer service, conflict resolution, understanding the workplace, etc.)
- Conducts timely follow-up with clients and provides repeat one-on-one counseling sessions as needed to review goals, address problems, and ensure progress is made.
- Provides support to clients on disability awareness-building, job adaptations, social supports, problem-solving, and other areas to support them with their employment and training goals.
- Analyses, evaluates, and interprets collected information to assist clients in targeting suitable employment, based on experience, education, and existing labour market factors.
- Coaches and motivates clients during their job search and guides and supports their completion of job search activities.
- Collects labour market information for clients regarding job openings, entry and skill requirements, and other occupational information.
- Arranges consultation meetings with in-house Job Developers to discuss back-up strategies for clients who require additional support with their job search to find employment.
- Coordinates and conducts marketing and outreach activities to build relationships with new employers, associations, and other key contacts as needed.
- Participates in community events, job fairs, and related activities to inform job seekers about The Career Foundation as part of outreach efforts.
- Provides coverage for team members to maintain service levels at all times in the areas of intake, customer service, assessment, facilitation, and administration.
- Maintains flexibility to work evenings and weekends as needed during peak periods.
- Other duties as assigned.
Senior-level and supervisory responsibilities:
- Supports management and serves as a resource to team members on various areas of service delivery and policies and procedures and ensures the team’s ongoing compliance with all guidelines and requirements from the government funder.
- Performs quality assurance functions, including reviewing Second Career applications to ensure that the applications are complete and accurate prior to being submitted to the government funder.
- Reviews amendment requests submitted by Employment Specialists and conducts related follow-ups as required.
- Remains up-to-date on team progress towards all funder-mandated targets and expectations and supports the team to meet performance indicators.
- Supports the manager with implementing strategies to increase the team’s performance when needed.
- Supports the manager with organizing staff schedules and other service delivery requirements, including monitoring case management activities and files to ensure that documentation is completed thoroughly according to standards of the organization.
- Facilitates meetings and case conferencing in the absence of the manager.
- Monitors monthly, quarterly, and yearly team results, identifies areas requiring improvement and supports the manager with implementing solutions as needed.
- Other duties as assigned.
- Post-secondary degree in human services or related field is preferred, or an equivalent combination of education and experience is required.
- A minimum of 3 years of direct service experience providing employment and career counselling, client advocacy, case management, or other related experience that is directly transferrable, is required. Previous supervisory experience considered an asset.
- Preference will be given to candidates who possess the above qualifications and Career Development Practitioner
- Proven track record in a results-driven environment, with solid experience in meeting or exceeding targets, is highly preferred.
- Experience with outreach and developing relationships with employers considered a strong asset, along with knowledge of current labour market trends, the impact of COVID-19 on the labour market, job search techniques and employment research methods.
- Exceptional customer service skills and ability to uphold the organization’s service standards, policies, and core values.
- A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
- Excellent verbal and written English communications skills and ability to clearly communicate information in written reports and during team meetings. Bilingualism considered an asset.
- High attention to detail with the ability to develop professional documents without errors.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), as well as Zoom and Outlook 365 applications, including Teams and SharePoint. Must also possess aptitude and willingness to learn and work with new online systems and technologies.
- Flexible team player with a positive attitude and willingness to take initiative to lend assistance where needed to ensure the team is successful in meeting goals.
- Ability to maintain sensitive information, exhibit tact, diplomacy, and good judgment, with high standards of ethics and confidentiality.
- Capable of working under pressure with strong organizational and time management skills.
- Valid Ontario G driver’s license and access to a reliable vehicle is an asset.
- Willingness and flexibility to occasionally work outside of normal business hours during peak periods, when required.
- Must be able to work from assigned base office location (either Lawrence & Allen Road or Lawrence & Weston Road in Toronto) and be equipped with an appropriate home office space and reliable, high-speed internet connection to potentially perform some job functions remotely from home on a hybrid-remote schedule, as determined by management.
- Must be fully vaccinated (two doses) against COVID-19. The successful candidate will be required to submit official documentation to confirm vaccination status prior to job offer.
To apply for this position, please complete the application form below. We suggest using the latest version of Google Chrome or Microsoft Edge to complete the form, in order to ensure that your application is submitted correctly.
*Should you experience any technical difficulties while submitting your application, please submit your résumé to firstname.lastname@example.org, along with a Word document that addresses all of the questions in the application form.
About The Career Foundation
The Career Foundation offers a wide range of career and job-related programs. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. For more information please visit our website at www.CareerFoundation.com.
The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.
We are a professional, result-driven organization that has been described by our employees as caring, compassionate, innovative, and team-oriented.
We also offer:
- Competitive compensation
- A comprehensive health benefits plan that includes massage therapy, naturopath services, and travel coverage
- An Employee & Family Assistance Program
- An RRSP matching plan
- A wellness program