Path to Customer Success (Path2CS) Program
Get Trained in Sales, Data Analytics & Customer Success
The Path to Customer Success (Path2CS) program assists diverse women across Ontario who have lost jobs in the service sector due to COVID-19. It prepares them for remote work in Customer Success roles.
Employers can receive assistance in matching participants with positions/workplace needs based on their skills, capabilities, interests, and experience. Additionally, employers can get support with remote and virtual training plans, placement monitoring, and retention services that will support long-term success for their employees.
We thank you for your interest, but applications for the Path to Customer Success Program are now closed. You can still sign-up for the wait list for potential future programming, pending funding approval. Click the button below to register for the waitlist.
Path2CS Program Benefits
Employment placements
Employment placements for diverse women across Ontario
Pre-employment training
Pre-employment training
Remote Work Certification
Remote work certification (Sales, Data Analytics, and Customer Success)
Remote work transition support
Remote work transition support
Placement monitoring
Placement monitoring
Advocacy and retention support
Advocacy and retention support
Program Objectives
- Helps marginalized women access in-demand training and obtain three micro-credentials. This helps women gain cross-functional skills and leads to placement in the growing IT sector.
- Develops remote work opportunities for women as a safe and sustainable path to economic inclusion. This is especially important in the face of current and future impacts of COVID-19.
- Creates a talent pipeline for IT and related employers who need help to rebuild their business. Graduates of this program will be better equipped to predict customer activities and strengthen customer acquisition and retention.
Eligibility Requirements
Participants must be:
- A Canadian Citizen, Permanent Resident, or a person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act
- Live in Ontario
- Identify as a woman, female, or she/her
- Have access to a stable internet connection to participate in training and remote work placements
- Ideally have basic computer literacy, knowledge and skills
- Priority given to women whose service sector jobs were disrupted by the COVID-19 pandemic. Examples include customer service, food services, hospitality and tourism, retail, and other roles that provided products or services to customers.
Apply for the Path2CS Program
Before applying for the Path2CS program, please carefully review the Eligibility Requirements. Eligible candidates will be contacted for an interview and pre-screen to determine suitability. Non-eligible candidates may be referred to our regular Employment Ontario services or other specialized programs for support with their job search.
Hire a Trained Worker for Your Business
Looking to hire trained workers in the areas of customer success, sales, or data analytics? We want to show you how the Path2CS Program can benefit your business! Apply to be an Employer Partner (it only takes a few minutes) and we will connect with you within one-two business days!
Program Partners
Workplaceless has developed Remote Work Certification programs to elevate the standards and expectations of remote work, while also supporting economic inclusion for all workers. Participants of the Path2CS Remote Work Certification program will take part in asynchronous, self-paced learning modules with bursts of highly efficient synchronous team sessions. Seven modules guide remote professionals through the key skills needed to be an effective individual contributor and member of a remote or hybrid team.
Workplaceless has developed Remote Work Certification programs to elevate the standards and expectations of remote work, while also supporting economic inclusion for all workers. Participants of the Path2CS Remote Work Certification program will take part in asynchronous, self-paced learning modules with bursts of highly efficient synchronous team sessions. Seven modules guide remote professionals through the key skills needed to be an effective individual contributor and member of a remote or hybrid team.
The Canadian Professional Sales Association (CPSA) has developed the Canadian Sales Competency Framework which has set the gold standard for the sales profession. It sets rigorous standards and ethical guidelines that advance the profession. CPSA will provide Consultative Sales training for Path2CS participants. The course provides the necessary skills to become a consultative salesperson. Participants will learn how to use an eight-step consultative selling process to turn product conversations into purposeful business conversations.
The Canadian Professional Sales Association (CPSA) has developed the Canadian Sales Competency Framework that has set the gold standard for the sales profession. It sets rigorous standards and ethical guidelines that advance the profession. CPSA will provide Consultative Sales training for Path2CS participants. The course will provide necessary skills to become a consultative salesperson. Participants will learn how to use an 8-step consultative selling process to turn product conversations into purposeful business conversations.
Lighthouse Labs (LHL) is a private career college with specialized training that leverages Data & Technology. LHL employs 45+ full-time employees and over 200 industry mentors, and has provided digital skills training to over 30,000 individuals. Lighthouse Labs will customize the Customer Success Analytics program for women and provide industry context. An experienced team consisting of design leads, instructors, and mentors will work together to deliver industry-informed training on Customer Success Analytics.
Lighthouse Labs (LHL) is a private career college with specialized training that leverages Data & Technology. LHL employs 45+ full-time employees and over 200 industry mentors, and has provided digital skills training to over 30,000 individuals. Lighthouse Labs will customize the Customer Success Analytics program for women and provide industry context. An experienced team consisting of design leads, instructors, and mentors will work together to deliver industry-informed training on Customer Success Analytics.
Riipen is a digital technology company with a platform that enables employers to collaborate with learners on real-world projects so they gain actual experience under the direction of industry experts. Riipen will provide remote work-based learning opportunities with employers for women in the Path2CS project. A dedicated Work-based Learning Specialist along with a Customer Success Manager will be assigned to place and support learners through the experience.
Riipen is a digital technology company with a platform that enables employers to collaborate with learners on real-world projects so they gain actual experience under the direction of industry experts. Riipen will provide remote work-based learning opportunities with employers for women in the Path2CS project. A dedicated Work-based Learning Specialist along with a Customer Success Manager will be assigned to place and support learners through the experience.
