Quality Assurance and Training Specialist (*New)
Job Description
About The Career Foundation:
The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.
Some of the benefits and features available to our employees include:
- Competitive compensation
- A comprehensive Health Benefits plan that includes massage therapy, naturopath services, travel coverage, and much more
- A comprehensive Dental Insurance plan
- An RRSP Matching benefit
- An Employee & Family Assistance program
- Employee wellness initiatives
- Paid days off for religious observance purposes
- Paid days off for personal wellness purposes
Program and Role Description:
Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, and much more. Employers that share our commitment to community hiring can also receive a range of services, including direct access to job seekers of diverse backgrounds and skills, support with coordinating and hosting community hiring events to meet our job seeker clients, advice on how to best coach and work with their new hires to help achieve job retention, and more.
As the Quality Assurance and Training Specialist, you would be a vital member of the team, responsible for enhancing the service quality and compliance of The Career Foundation’s Integrated Employment Services programming for our full-suite Employment Centres. Some of your core responsibilities would be to ensure adherence to funder guidelines, contractual obligations, and industry standards while also leading training initiatives to enhance staff performance. As the Quality Assurance and Training Specialist, you would also be responsible for conducting detailed quality monitoring and implementing targeted training programs to address compliance gaps and enhance service delivery.
Position Type:
Full-time (37.5 hours per week) one-year contract with excellent potential for permanent
Base Location and Travel Requirements:
- The designated base location for this opportunity is The Career Foundation’s North York office located at Lawrence Ave. W. and Allen Rd. The successful candidate will also be required to travel to and perform work from our other full-suite Employment Centres in York, Etobicoke, Toronto, and Scarborough to fulfil the scope of the position.
- The successful candidate must possess a valid Ontario G driver’s licence and a reliable vehicle to perform essential duties that require frequent local travel.
Vulnerable Sector Check:
An offer of employment for this opportunity will be contingent on a Vulnerable Sector Check (VSC).
Start date:
As soon as possible
Responsibilities include:
Quality Assurance & Compliance Monitoring
- Implement and oversee quality assurance processes, ensuring compliance with Integrated Employment Services (IES) guidelines, funder mandates, and service standards.
- Conduct regular audits and assessments to evaluate compliance with minimum service quality standards.
- Perform detailed reviews of Employment Action Plans (EAPs), intake bookings, financial support claims, case notes, service plans, client follow-ups, and retention support to ensure accuracy and adherence to guidelines.
- Identify and document discrepancies, inconsistencies, and service delivery gaps, recommending corrective actions.
- Track trends in compliance performance and provide analytical reports to management, highlighting areas for improvement.
- Ensure proper documentation and evidence collection for funding compliance and performance reporting.
- Monitor the quality and completeness of BJO applications submitted by staff to ensure they meet funder requirements, including eligibility criteria, financial documentation, and application processes.
- Provide targeted training and refreshers on BJO-specific processes to maintain a high standard of service and compliance.
Training & Capacity Building
- Design and deliver comprehensive training programs to address compliance issues and improve service delivery from intake to employment retention.
- Develop customized training materials, workshops, and job aids based on compliance trends and performance gaps.
- Provide one-on-one coaching and group training to Employment Services and Placement Specialists, Employer Services Consultants, Employment Services and Retention Specialists, Admin, and other frontline staff to ensure consistent service quality.
- Update training materials in alignment with process and system updates, Integrated Employment Services requirements, and performance metrics.
- Maintain accurate training records and track progress, demonstrating the impact of training on business performance.
- Serve as a subject matter expert on program compliance and quality assurance best practices.
Risk Identification & Process Improvement
- Share audit results, trends, and improvement plans with management and staff in a timely and actionable way.
- Identify potential risks and inefficiencies in service delivery and escalate issues to leadership for resolution.
- Collaborate with management to develop strategies for process optimization and service improvements.
- Monitor staff adherence to service standards and recommend best practices for enhanced client engagement and retention.
- Ensure all training and quality monitoring activities align with the Integrated Employment Service delivery framework and contractual expectations.
Qualifications/ Skills Required:
- A post-secondary degree or diploma in business, compliance, human resources, or a related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.
- Minimum of 3 years of direct experience in employment services, case management, job development, and/or compliance monitoring.
- Proven knowledge of Employment Ontario programs, service delivery models, and Integrated Employment Services guidelines.
- Prior experience conducting file audits, quality assurance reviews, and compliance monitoring.
- Expertise in staff training, workshop facilitation, and instructional design.
- High attention to detail with excellent analytical and problem-solving skills.
- Exceptional relationship-building skills with a proven ability to develop rapport with people.
- Ability to identify trends, conduct root cause analysis, and implement process improvements.
- Must be willing to work on-site from all five of The Career Foundation’s Employment Centres in North York, York, Etobicoke, Toronto, and Scarborough.
- Must possess a valid Ontario G driver’s licence and reliable vehicle.
- A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
- Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.
- Excellent verbal and written English communication skills with the ability to clearly convey compliance standards and training content. Bilingualism is considered an asset.
- High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.
- Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), and Office 365 applications, including Teams and SharePoint.
- Must possess the aptitude and willingness to learn and work with new online systems and technologies.
- Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.
- Positive attitude with a dedicated work ethic and client-centred approach to work.
The Career Foundation’s Commitment:
The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.
To apply for this position, please complete the application form below. We suggest using the latest version of Google Chrome or Microsoft Edge to complete the form, in order to ensure that your application is submitted correctly.
*Should you experience any technical difficulties while submitting your application, please submit your résumé to jobs@careerfoundation.org, along with a Word document that addresses all of the questions in the application form.