Team Lead, ODSP Employment Services & Placement Specialist (*New)

Employment Counselling, Coaching, and Case Management

• Serves a caseload of clients annually, ensuring client progress is actively monitored and documented, with adjustments made to plans to achieve employment outcomes consistently.
• Facilitates high-quality interventions and wraparound resources required to help clients address and overcome barriers that may prevent them from achieving successful employment outcomes.
• Conducts intakes and completes individualized needs assessments for clients to establish their eligibility for services and pre-employment needs.
• Collects, organises, and analyses client information through completed needs assessments and other mechanisms to appraise clients’ interests, aptitudes, and abilities to create individualized action plans that lead to successful outcomes.
• Provides solution-based employment counselling and ongoing support to an assigned caseload of clients in the areas of job search, job placement, job coaching, job retention, and other areas to support clients in achieving employment goals.
• Consistently monitors and tracks caseload success rates to achieve individual targets that contribute to the team’s overall objectives and expectations from the program’s funder.
• Provides effective job search readiness support services to clients on relevant topics, such as job search strategies, interview preparation, credential assessments, language support, and other areas to help them achieve successful outcomes, such as developing effective résumés.
• Develops and implements innovative, solution-focused employment strategies tailored to unique barriers and labour market trends.
• Empowers clients with self-advocacy skills to articulate their needs and strengths in workplace settings.
• Determines client eligibility for financial supports, administers eligible supports, and ensures proper documentation is on file to support expenditures.
• Guides and supports clients in completing applications for employment and training opportunities.
• Conducts timely follow-ups with clients throughout their job search efforts, providing repeat, one-on-one job coaching sessions and support as needed to review goals, address barriers, and ensure clients are making progress toward goals, including facilitating community-based referrals when needed.
• Supports clients in acquiring a clear understanding of industry perspectives and other information pertaining to the job opportunities to which they are applying.
• Designs and facilitates support group sessions on entrepreneurial thinking, self-employment, and disability disclosure and accommodations for workplace success.
• Provides comprehensive coordination of accommodation supports for clients, ensuring that their specific needs are met to enable full participation in services, programs, or employment opportunities.
• Enters and maintains thorough written documentation in online data reporting systems, ensuring that caseload files are up-to-date and ready for file audits.
• Performs other relevant duties as assigned.

Job Development, Placement, and Retention Support

• Establishes and nurtures strategic, long-term partnerships with inclusive employers and professional networks to create diverse and sustainable employment opportunities for clients.
• Leverages job carving and customized employment strategies to align job roles with clients’ unique skills and abilities.
• Provides comprehensive retention support through regular check-ins with clients and employers, addressing challenges promptly and collaboratively.
• Develops individualized retention plans for clients, including goal setting, skill development, and workplace integration strategies to support long-term success.
• Works with employers to implement inclusive onboarding processes and workplace accommodations tailored to clients’ needs.
• Facilitates ongoing communication between clients and employers to ensure expectations are met and to pre-emptively address potential workplace conflicts.
• Monitors job retention and career advancement metrics, using insights to continuously improve placement strategies and support services.
• Organizes post-placement support groups or one-on-one sessions for clients to address topics such as workplace conflict resolution, time management, and career progression.
• Utilizes advanced digital tools and platforms to streamline job matching, enhance employer engagement, and track post-placement outcomes effectively.
• Conducts outreach to employers across various industries to promote The Career Foundation’s ODSP program, creating job opportunities tailored to clients’ needs.
• Collaborates with clients on job search activities, including identifying opportunities, cold calling employers, and networking to secure meaningful placements.
• Matches clients to suitable roles by leveraging employer relationships and advertised job openings, ensuring alignment with their qualifications and goals.
• Negotiates and manages employment agreements, including placement and incentive structures, while ensuring compliance with program guidelines.
• Develops and oversees on-the-job training plans, conducting follow-ups to ensure expectations are met and identifying areas for improvement.
• Provides on-the-job coaching and support, accompanying clients during their initial days in a new job to facilitate a smooth transition and build their confidence in the workplace.
• Acts as a mediator between clients and employers to resolve workplace issues and foster productive relationships.
• Collaborates with clients to build skills that enhance job stability, such as stress management, workplace communication, and adaptability to changing job demands.
• Works collaboratively with team members to develop innovative job development strategies and retention solutions to enhance client success rates.
• Performs other relevant duties as assigned.

Team Leadership

• Provides leadership and expertise to the small project team in areas of customer service, career exploration, assessment, case management, information and referral services, job search, job matching, placement and retention, and other areas of client service.
• Develops program strategies and workflows designed to meet or exceed funder-mandated targets for employment outcomes.
• Establishes and maintains partnerships with community organizations to enhance service delivery and expand client resources.
• Provides detailed, accurate, and timely reports on program performance, emphasizing the achievement of employment outcomes and adherence to funding requirements.
• Provides regular feedback and support to team members, emphasizing the importance of achieving employment outcomes as a core responsibility.
• Facilitates daily team meetings to strategize for client case conferences, review progress toward goals, and guide the team in troubleshooting and brainstorming solutions.
• Conducts daily reviews of client service quality by examining case histories and regularly auditing client files, aiming to achieve top ratings during external audits.
• Conducts performance appraisals with team members, ensuring thorough documentation.
• Performs other relevant duties as assigned.